Shipping policy
SHIPPING POLICY
Order Processing
All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times
| Destination | Estimated Delivery |
|---|---|
| United States | 7–14 business days |
| United Kingdom | 7–14 business days |
| Canada | 7–14 business days |
| Australia | 7–14 business days |
Free Shipping
We offer free shipping on all orders over $70 to all destinations.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, and local taxes upon arrival. These charges are the responsibility of the customer and are not included in the order total. Velday has no control over these fees and cannot predict their amount.
Lost or Delayed Packages
If your order hasn't arrived within the estimated timeframe, please contact us at contact@myvelday.com. We'll do our best to resolve the issue promptly.